In 2017, FacilityIssues we will be conducting the 16th annual benchmarking survey for museums and cultural institutions.

Who we are…

IAMFA logo

This benchmarking group is designed for those who manage facilities for museums and cultural institutions. In the past 15 years, over 130 institutions from nine countries have participated. The survey is endorsed by IAMFA, the International Association of Museum Facility Administrators.

How we design and conduct the survey…

Each year, the Steering Committee develops a set of questions for an online cost survey. This Steering Committee consists of representatives from museums and cultural institutions across the globe. The online survey is designed to measure performance in key areas of facility management and identify best practices and industry trends.

How we share the survey results…

Results are summarized in a group report and presented at the annual IAMFA conference. We also offer custom reports.

What we measure…

We measure costs for utilities, building operations, janitorial services, building and grounds maintenance, building security, facility chargeback, and more.  Along with these costs, the topics listed below account for about 60–75 percent of the questions.

  • Space utilization
  • Ratios of number of workers
  • Outsourcing
  • Temperature and relative humidity set points
  • Sustainability measures
  • Strategic planning
  • Emergency preparedness planning
  • Project management processes
  • Performance-based contracting

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A typical graph of electrical consumption per gross area is shown. Each participating institution is shown with a vertical bar. The various color shadings represent the quartiles and the horizontal red line is the median for the group.

Service level agreements

  • Organizational structures
  • Facility rentals / special functions
  • Best practices
  • Future trends


IAMFA encourages new members to participate in the benchmarking survey. The cost for first time participants is discounted to $999. Returning participants are provided with multi year discounts of:

  • 10% for two years
  • 17% for three years
  • 25% for four years

Participants with multiple sites also receive reduced rates for the additional sites.

Annual Conference

Our benchmarking workshop opens the Annual IAMFA Conference

IAMFA conference attendees can begin the conference by the attending the IAMFA Benchmarking Practices and Learning Workshop immediately prior to the regular meeting.

IAMFA Benchmarking Practices and Learning Workshop: Sunday, Sepember 24, 2017, 8:30 a.m. to 4:00 p.m. at the Fairmont Chateau Laurier.


  • Draft Agenda
  • Roundtable discussions on current facility issues
  • Best practice presentations by your peers
  • Hot Topic forums where you bring questions for group input
  • Practical take-aways that you can implement in your organization

Please register for the workshop: Benchmarking participants can just email us and others can register here.

A special thanks to our workshop sponsor…

  • McGuire Engineers offers a full range of services in HVAC, electrical, plumbing, sprinkler, and life safety systems. [more]