Join our annual benchmarking program for museums and cultural institutions.

This benchmarking program is designed for those who manage facilities for museums and cultural institutions. Over 130 institutions from nine countries have participated in the program to date. This program is an optional additional service run by Facility Issues, endorsed by IAMFA, and consists of two main parts: a benchmarking survey and a benchmarking workshop.

The Benchmarking Survey

The benchmarking survey is an annual program that runs from spring to fall.  This online survey is designed to measure performance in key areas of facility management and identify best practices and industry trends. 

We measure costs for utilities, building operations, janitorial services, building and grounds maintenance, building security, facility chargeback, and more.  Along with these costs, the topics listed below account for about 60–75 percent of the questions.

·         Space utilization

·         Ratios of number of workers

·         Outsourcing

·         Temperature and relative humidity set points

·         Sustainability measures

·         Strategic planning

·         Emergency preparedness planning

·         Project management processes

·         Performance-based contracting

If you are interested in participating, you can sign up with Facility Issues. You would then enter or upload your data for most recent budget year into the system.  Facility Issues checks for obvious data errors and prepares progress reports for review.  Then after the final edit date for the year, Facility Issues prepares and distributes the final “report” for the group.

A typical graph of electrical consumption per gross area is shown. Each participating institution is shown with a vertical bar. The various color shadings represent the quartiles and the horizontal red line is the median for the group.  The report has historically contained over 200 pages of tables and charts like this.  Starting in 2018, an exciting new interactive format is expected.

There is a Steering Committee that holds a monthly call to develop and refine the content within the benchmarking survey. This Steering Committee consists of representatives from museums and cultural institutions across the globe and is open to all interested participants in the program.

A high-level summary of selected results is also typically presented at the annual IAMFA conference. You can see the general session benchmarking presentation from the 2017 conference here.

The Benchmarking Workshop

A full-day Benchmarking Practices and Learning Workshop is typically held the day before the Annual IAMFA Conference.  This pre-conference workshop is available to all benchmarking program participating organizations.


A typical benchmarking workshop will include:

·         Roundtable discussion on current facility issues

·         Best practice presentations by your peers

·         Data review from the current round of the benchmarking program

·         Hot Topic forum where you bring questions for group input

·         Practical take-aways that you can implement in your organization



IAMFA has arranged for the benchmarking program to be affordable with a discounted cost for first year participants, multi-year discounts, and a lower cost for small institutions (< 50,000 GSF or 5,000 GSM).  There is also the option for non-participants to pay to just participate in the pre-conference workshop.  See the Facility Issues site for this year’s pricing.


Visit the Facility Issues site for more information and to enroll.